Professional Integrity

Lidor Wyssocky has some good thoughts on why it is that developers don't implement changes that they know would be helpful.

The problem is that although we know exactly what doesn’t work right and how it should be fixed, most of us will never say anything. We don’t say anything because there’s a very good chance the minute we do we will be marked as uncooperative, pessimistic, or simply detached from the business reality. (emphasis in original)

He concludes with his call to action.

If more of us say what we know in our hearts to be true, the rest won’t be able to ignore it anymore. Hopefully.

And I agree with him. What he is talking about is an aspect of professional integrity. If you are a professional that a business relies on for good decision making, then you need to act the part and provide reasonable suggestions wherever they may do good.

But there exists both a flip-side and a problem with Lidor's points that are inherent in professional integrity that need to be explored.

The Flip-side

While you avoid negative attention by remaining silent about needed process change, you can gain positive attention by supporting whatever has caught the eye of your executives. This is a major contributing factor to "The Silver Bullet Syndrome". At XanGo for example, we had one company convince management that they could cut development costs to 10% of their current level. Not 10% off, mind, that's 10% of current levels.

Despite all logic to the contrary (I mean, think about it--if a product could actually deliver cost savings of 90%, every company on the planet would be using it--they'd be incompetent not to), XanGo ended up spending millions of dollars and wasted a full year of development on this silver bullet. What was most fascinating to me were those who were willing to endorse this silver bullet. Those people were promoted to team leaders and project managers. Any who would oppose the new development project were either removed before its introduction or told (in at least one case explicitly) that negative feedback would put their jobs in jeopardy.

In this way, technical people who should have known better ended up perpetrating the problem not by staying silent but by actively promoting bad solutions. They were rewarded for doing so. Here's the thing: in most cases, there really is no price to pay for backing a losing silver-bullet solution. Oh, those in front of the board have negative exposure when it all blows up. Some of the higher management tiers are at risk as well. But for most of IT, there simply is no bill to pay for being in the pack.

The Problem

Here's the thing: having Professional Integrity carries not-insignificant risks.

  1. Having integrity makes you predictable. Those with an agenda can plan their actions confident of what you will do. That means that if things get nasty, you end up following Marquess of Queensberry rules in a bar fight.
  2. Your compensation is in the hands of ignorant people. They don't know what you know. Many of them may be smarter than you. Even if they aren't, though, they are still the ones signing the paychecks.
  3. There is seldom a single, obvious best answer. Honest and rational people can arrive at differing conclusions based on the same information (because they weight aspects of the problem domain differently). This can easily split the message received by management and open the door for bad solutions. This also leaves you vulnerable to the manipulative because they can confuse the issue at need.
  4. Costs of bad solutions are often deferred while the costs of changing minds is immediate. Whether opposing a bad proposal or proposing a better process you are asking for change and that makes people uncomfortable. If you make people uncomfortable they will often hold you responsible for their discomfort.
  5. Sometimes having professional integrity means looking for a new job. Whether you are fired or are forced to resign, some positions are simply incompatible with maintaining professional integrity. These situations are rare, but they can happen.
  6. People aren't rational. As a result businesses often make choices that seem irrational. Sometimes those choices are right even though they are irrational. Professional Integrity in such a situation is problematic at best.

As I see it, Lidor's call to arms makes sense but is unlikely without more support. The thing is that the problem is bigger than he has acknowledged. He is asking us to take actions that are overtly risky and he hasn't given us enough of a reason to do so. I mean, the emperor may not have any clothes, but there's no telling how he'll react to you pointing that out.

The Solution Domain

"Because it's the right thing to do" resonates with most of us, I think. But it is important to acknowledge that, at heart, Lidor's plea is a moral and not a technical one. As such, it needs to be approached from a social, not a technical standpoint. The thing is, we are equipped to make this happen, but we need to explore it in the right context if we hope to make progress.

Societies have a lot of experience coercing correct behavior. There are a lot of tools available, some better than others. My preferences tend to flow from my LDS background. As such, I'd advocate proselytizing correct procedures. We should explain as clearly as we can the benefits of acting correctly. While the payoffs of acting correctly are long-term, they exist nevertheless and are provable and measurable. Professional Integrity in IT has similar long-term value (above and beyond correct practices) to businesses and those who learn to identify and value it will gain the benefits it brings. A company that hires professionals with integrity will do better than companies that hire similarly talented people who lack that dedication.

As long as we're borrowing from religious tradition, lets hit up the Catholics and/or Jews (leaving no stereotype unturned) and apply some well-earned shame. I know who sold us out at XanGo. My reaction to them in the future can (and should) be informed by their actions there. I think we do ourselves a disservice if we know compromised IT professionals and we don't tell them our opinion of their actions or make those opinions public. Repentance (more religious terminology, but applicable) should be possible, certainly--people can change and reformation should be encouraged. That said, it's important that forgiveness be contingent on honest efforts towards reparation and change.

On a more general level, ostracizing those who behave badly is one of society's greatest tools to restrain bad behavior. The next time I review resumes to evaluate new hire candidates, I'll have an eye out for those I know who, while they may be bright and talented developers, ended up endorsing those things that were bad for the business. More generally, I'll try to craft questions that explore a candidate's professional integrity in addition to their technical expertise. Reputations in IT should be more than merely technical. Professional Integrity is important not just to businesses but to the perception of IT as a whole. The IT crash in 2001 contained a lot of payback for abuses in IT during the build-up of the bubble. While we were on top many of us made unreasonable and expensive demands on companies (some personal, some technological) and those abuses weakened us as a group.

Collective bargaining is one route that I'm sure will come up--a union or standards body that enforces "correctness". Personally, I'm not a fan of that option. Bureaucracies are inefficient and tend to be in opposition to business interests. We do not need more antagonism from the executive suite. Unions also have a tendency to groupthink that I consider inimical to technology innovation.

I'm sure there are others that I am overlooking. I'd love to hear further thoughts in the comments. Please leave 'em if ya got 'em. Don't make me beg.

I acknowledge that my thoughts here will be hard to implement. They require conscious short-term effort with no promise of reward. It's certainly beyond the scope for a single individual to affect. Still, I believe it's possible to make things better than they are right now and that the potential for reward is both real and achievable. Plus, Paladins are made for exactly this kind of idealistic fight for what's right...

 

28. August 2006 21:23 by Jacob | Comments (0) | Permalink

Going Live

As you may have noticed, MSN Spaces has officially changed to Windows Live Spaces. The URL has changed and I notice that redirects are in place. I'm not sure how long those will remain valid, so update as needed (if you're using my Feedburner RSS feed, no worries--I've updated that already and nothing else will change. This is an unlooked-for bonus on using Feedburner as an aggregator re-publisher).
Anyway, I like what they've done with the place. My favorite change (by far) is the addition of Gadgets. There are a couple of new modules available that I have taken advantage of (though you might notice that I have no friends as yet), and I've been exploring third-party stuff. Since it is a pretty new paradigm, there's not a lot available yet. That'll no doubt change over time. Also, since I'm a .NET development kind of guy, I may find myself popping the hood a little and seeing what's what. Actually, I've done that a little bit already and there's some juicy bits there.
So if you drop by some time and find weirdness, it's just me rearranging the furniture a bit. Or experimenting with my own creations (scary, I know).
 
4. August 2006 14:43 by Jacob | Comments (0) | Permalink

Experienced Developers

The following applies mainly to in-house business software development. It might or might not apply to ISV or other product development houses. I think that there's room for broad application, but you can hit my list of software blogs if you want some quality sources for more generalized ISV or product development exploration.
Back when I was looking to hire developers a couple years ago, I knew some programmers that I wanted on my team. I had worked with them before and knew what they were capable of. Unfortunately, they didn't have much experience with .NET--our platform at the time. I made the case then (to my boss and HR) that a good developer is a good developer and the language and framework are more or less immaterial for people with a broad set of experience. The syntax and capabilities of the language and environment are teachable and a developer's broad experience helps them pick it up quickly.
I was fortunate enough to bring one of those developers (who is currently working in indie games) onto my team. The experience was great. I was right that he was able to come up to speed and pick up the nuances of the environment very quickly. Further, he was able to solve some issues outside of the framework in ways that saved us a lot of time (using Python for text file manipulation for example).
So does this mean that you can toss out environment-specific skill sets when evaluating who to hire? Not in my opinion. You see at that time we already had a core group that was intimately familiar with the capabilities of .NET. Domain-specific knowledge is crucial in producing software applications that actually do what they are supposed to do in a reasonable timeframe. People who have already digested the learning curve are invaluable in blazing the way for others who haven't yet done so. The reason specialists are crucial is simple--somebody who has already walked the trail is able to point out the pitfalls and shortcuts and help the whole team move quickly. The new guy was able to come up to speed so fast because he had people he could ask when he had questions and who could explain why things worked the way they did.
I came out of this experience with respect for having a diverse programming team. You have to have at least some specialists who know the environment inside and out. These specialists are going to be the limit of what you can accomplish in a lot of ways so they need certain skills--chief among them, the ability to communicate with other developers (because they'll do more of that than they probably want to and because a specialist who can't communicate isn't able to influence the project nearly as well as one who can).
But I personally don't think it is a good idea to have a team or department composed solely of specialists. Any software development that requires more than two people is going to run into problems in a wide array of domains and having a broad skill set to draw on can be very useful. What proportion of specialists to generally kick-ass developers do you need? Well, that's a good question. I welcome ideas in the comments, but I suspect this is one of those things that is highly contextual and thus at the heart of the "art" of software development. I'm thinking that a narrowly defined ISV benefits with a higher ratio of specialists than, say, a multi-level marketing company looking to manage their necessarily custom business needs.
25. July 2006 19:30 by Jacob | Comments (0) | Permalink

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